DESIGNATION: DIRECTOR - CLIENT SUCCESS MANAGER

EXPERIENCE: 10+ YEARS

LOCATION: EAST WINDSOR, NEW JERSEY(BUT REMOTE ACCEPTABLE)

DESCRIPTION:
REAL-TIME, ACTIONABLE ANALYTICS THAT FACILITATE HEALTHCARE ACCOUNTABILITY

Healthcare is in a state of transition. There’s never been more pressure to improve clinical, operational, and financial performance across the entire healthcare ecosystem as value-based payment model adoption grows. It all begins with data—data that lets you demonstrate improvement, gain actionable insight, and thrive in this new paradigm of care. SpectraMedix mission to assist our clients in their transition to value-based care contracts.
We are a leader in providing quality, population health, analytics and financial modelling and reconciliation in a single platform for health plans and health systems to improve outcomes and maximize incentives. We combine cutting edge technology with a team of experts to bring this unique solution to the healthcare space at a crucial juncture in its value-based care evolution.
We have well positioned our platform to power the journey for health plans, accountable care organizations and health systems moving towards value-based payment initiatives.

EXPERIENCE: 10+ YEARS

LOCATION: EAST WINDSOR, NEW JERSEY(BUT REMOTE ACCEPTABLE)

DESCRIPTION:

At SpectraMedix, the Director of Client Success (CSM) oversees all client relationships. They focus on ensuring customer satisfaction by providing quick support, finding growth opportunities, and initially learning the ropes before potentially moving into a managerial role. As an account manager, they guide 2-3 new customers from signing to fully embracing SpectraMedix’ s solution. This role involves collaborating with various teams, demands analytical, strategic, and people skills, and may include some travel, around 10-15% to meet clients. CSMs also lead teams to maintain client satisfaction, collaborate with different departments, and present monthly success reports to management using key performance indicators (KPIs) and success metrics.

RESPONSIBILITIES:

Manage customer and internal resources to drive toward project milestones and overall project execution
Managing multiple customer accounts and leveraging the SpectraMedix portfolio of products to generate new business
Fully understand clinical processes, workflow, and requirements to implement a robust solution
Identify and solve complex process and technology-related problems during the rollout process through methodologies that rely on best practice as much as creative thinking
Clearly communicate the status of all projects, issues with implementation, and solutions
Establishes effective Quality Assurance processes for the project and ensures that they are followed
Engage with a variety of stakeholders within each client to ensure buy-in at all levels within the organization
Participate in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met
Communicate functionality and technical concepts to non-technical/technical users, alike
Ability to manage change requests from customers to generate new-revenue
Ability to manage and track the performance of team members
Effectively manage and build a client success team
Serve as an ambassador of the SpectraMedix brand in all customer interactions, while maintaining the highest level of professionalism and world-class service our users have come to expect

REQUIREMENTS:

Bachelor’s degree or equivalent
A minimum of five years of healthcare experience is required
A minimum of five years of account management experience is required. Account management experience with an analytics software solution is preferred
A strong preference will be given to individuals who’ve managed health plan or health system clients
A preference of prior management of individuals particularly in customer success, but not a necessity
A preference to individuals who had previous KPI and success metric tracking in a customer success role
Ability to deeply understand and apply technological solutions to business problems
Must have excellent oral and written communication skills
Experience using CRM software, and other web-based SaaS applications
Ability to network, engage, and influence outcomes with C-level stakeholders
Must be willing to travel up to 10-15 percent of the time
Hard working, go-getter with upward mobility potential

Please email your resume to jobs@spectramedix.com