About Us

SpectraMedix is at the forefront of transforming healthcare, empowering health plans and health systems with the tools and insights they need to provide better, more cost-effective care to the communities they serve. Our cutting-edge platform delivers advanced analytics that help organizations excel in the transition to new value-based payment (VBP) models.

By combining advanced technology with a team of seasoned experts, we provide a unique solution tailored to meet the needs of the healthcare industry during this critical phase of value-based care evolution. Our platform is strategically designed to guide health plans, accountable care organizations, and health systems in their journey toward achieving success in value-based payment initiatives.

We are committed to creating an environment where innovation thrives, employees are empowered to drive meaningful change, and every team member plays a key role in reshaping the value and quality equation in healthcare. Our organization’s long-term stability is grounded in this commitment, and we prioritize our employees' growth, well-being, and success as the foundation for a thriving future—both for them and for the communities we serve.

Our Values

Diversity & Inclusivity

At Spectramedix, we believe that diversity drives innovation and inclusivity fosters collaboration. We are committed to creating a workplace where everyone feels valued, respected, and empowered to bring their authentic selves to work. We celebrate diverse perspectives and are dedicated to providing equal opportunities for all, regardless of race, gender, age, disability, or background. Join us in building a culture of belonging and mutual respect.

What are we looking for

We’re looking for a Level 1-2 IT System Administrator to keep our Windows endpoints reliable, secure, and up to date, while assisting with server operations and Hyper‑V tasks. You’ll handle daily support for Windows 10/11 laptops, software deployment and patching using ManageEngine tools (e.g., Endpoint Central, Patch Manager Plus) or comparable platforms, and collaborate with senior engineers on Windows Server, Active Directory, and Hyper‑V administration. This role suits someone with strong customer service skills, solid troubleshooting, and a security‑first mindset.

Location: New Jersey

Roles & Responsibilities:

Endpoint & User Support (40%)

• Provision, image, and deploy Windows 10/11 laptops; join devices to AD/Entra; configure encryption, VPN, Wi‑Fi
• Triage and resolve incidents and requests (hardware/software, login, MFA, network, profiles) within SLA using the IT ticketing system (e.g., ManageEngine ServiceDesk Plus or similar)
• Maintain endpoint security posture (Microsoft Defender or equivalent EDR), remediate alerts, and enforce baselines

Patching & Software Management (25%)

• Manage Windows updates and feature releases for endpoints using ManageEngine Endpoint Central or Patch Manager Plus (or similar suites like NinjaOne, etc.)

• Package, test, and deploy software; use automated deployment policies, pilot rings, and collections; track compliance and remediate failures
• Maintain application inventories, license usage, and asset records leveraging ManageEngine inventory/asset modules or equivalent

Operations, Security & Documentation (15%)

• Follow change, incident, and problem management processes; maintain accurate runbooks and SOPs

• Monitor alerts/dashboards; escalate issues appropriately with clear, complete notes
• Support compliance efforts (e.g., HIPAA/SOC 2) by following least privilege, secure configurations, and data handling standards

Server / Hyper‑V Assistance (20%)

• Assist with Windows Server OS patching/maintenance windows, reboots, and validation (using ManageEngine server patching modules where applicable)

• Support Hyper‑V tasks (create/modify VMs, checkpoints, basic resource adjustments, simple migrations under guidance)
• Perform basic AD tasks (users, groups, GPO link checks), DNS/DHCP updates, and scheduled job/runbook execution

Required Qualifications:

Experience:  3-5 years in an IT support or systems/admin role supporting Windows 10/11 and Windows Server

Core Skills:

• Windows endpoint deployment and hardening (BitLocker, local/NTFS permissions, drivers, profiles)

• Patching & software deployment with ManageEngine Endpoint Central or Patch Manager Plus (or comparable RMM/endpoint management tools)
• Basic AD administration (users, groups, OU structure awareness) and GPO troubleshooting fundamentals
• Hyper‑V fundamentals (VM lifecycle, checkpoints, host/guest basics)
• Networking basics (IP/DNS/DHCP/VLAN concepts), RDP/remote tools, VPN clients
• Solid PowerShell for routine tasks (querying, basic scripts, bulk operations)

Nice to Have:

• Hands‑on with ManageEngine modules (Endpoint Central: OS deployment, software deployment, configurations, remote control; Patch Manager Plus; ServiceDesk Plus; ADManager Plus)

• Exposure to Azure/Entra ID (Conditional Access basics, portal familiarity)

• Endpoint security tools (Microsoft Defender for Endpoint, ManageEngine Endpoint Central, or similar EDR)
• Scripting/automation beyond basics (loops, functions, error handling, scheduled tasks)
• Backup/restore fundamentals (e.g., Veeam), file server permissions, and SMB shares
• Certifications: CompTIA A+ / Network+, MD‑102 (Endpoint Administrator), AZ‑900, SC‑900, ITIL Foundation (or equivalent)
• Familiarity with regulated environments (e.g., HIPAA, SOC 2) and handling of sensitive data (PHI/PII)

Key Competencies:

• Troubleshooting & Ownership: Efficient triage, root‑cause thinking, clear escalation

• Communication: Friendly, concise updates to end users and precise notes for engineers
• Process Discipline: Create/follows SOPs, change windows, and documentation standards
• Teamwork: Collaborates well across infrastructure, security, and application teams

Working Conditions:

• Schedule: Standard business hours with occasional after‑hours patching/maintenance windows

• On‑Call: As needed depending on coverage and weekend activities
• Travel: <5% / As needed between site and datacenter
• Physical: Ability to lift/move equipment up to ~40 lbs and work at desks/benches as needed
• Background: Employment contingent on background check; adherence to security and privacy policies

Tools You Might Use Here:

ManageEngine Endpoint Central (formerly Desktop Central), Patch Manager Plus, ServiceDesk Plus, ADManager Plus, OpManager;

Hyper‑V Manager/Failover Cluster Manager; Active Directory tools; PowerShell; EDR (e.g., Microsoft Defender)

• Infrastructure & OS: Windows Server, Linux

• Cloud Platforms: Microsoft Azure
• Ticketing / Incident Tracking Systems

Non-Technical / Behavioral Competencies required:

• Must have worked with US based clients in onsite/off shore delivery model
• Strong verbal and written communication, technical articulation, listening, and presentation skills are essential
• Should have proven analytical and problem-solving skills
• Demonstrated expertise in prioritization, time management, and stakeholder management (both internal and external) is necessary
• Should be a quick learner, self-starter, proactive, and an effective team player
• Must have experience working under tight deadlines within a matrix organizational structure

Please email your resume to harmeet.singh@spectramedix.com to apply