About SpectraMedix

SpectraMedix (www.SpectraMedix.com) was established in 2009 with a mission to provide Value based payment solutions to our clients by delivering actionable insights to payers and providers. Our ability to transform care through improving quality and optimizing risk, predictive modelling, and business intelligence has allowed us to become a leader in delivering innovative solutions that produce better patient outcomes across the continuum of care. 

Our current team comprises of over 150+ dedicated members that have a passion to improve healthcare.

CLIENT SUCCESS MANAGER

DESCRIPTION:

This role is focused on taking new customers from contract signing through a complete adoption of the SpectraMedix solution. Here you will get to work closely with all teams – from Sales to Engineering and Lead team Implementation and Account management executives. The Client Success Leader is responsible for ensuring our clients are delighted, love us, and use more of what we have available for them. To be successful in this role you will need an analytic rigor, a head for strategy, and outstanding interpersonal skills. As you need to be close to the clients whom you support, this role can require up to 10-20 percent travel.

RESPONSIBILITIES:

• Customer success leader for a large health plan or a large health system.
• Be the client interface, and be responsible for setting up client meetings with a clear agenda and minutes during or after the meeting.
• Fully understand Value based payment and the SpectraMedix suite of products and services to explain and make presentations to client end-users of the platform. Manage the account/s and leverage the SpectraMedix portfolio of products and services to deliver greater value to client/s and generate new business.
• Engage with a variety of stakeholders within each client to ensure buy-in at all levels within the organization.
• Perform UAT on key deliverables prior to client release for UAT.
• Serve as an ambassador of the SpectraMedix brand in all customer interactions, while maintaining the highest level of professionalism and world-class service our users have come to expect.
• Participate in cross-functional teams, acting as an advocate for the user, to ensure customer needs are met.

REQUIRMENTS:

• Bachelor’s degree or equivalent—Advanced degree preferred.
• 8-14 years of account/client success management experience is required.
• Account management experience with 3-5 years in healthcare analytics (quality, utilization and risk adjustment) software solution is preferred.
• A strong preference will be given to health plan and health system client management experience.
• Ability to network, engage, and influence outcomes with C-level stakeholders preferred.
• Must have excellent oral and written communication skills.
• Experience using CRM software, and other web-based SaaS applications.
• Must be willing to travel up to 10-20 percent of the time.

BENEFITS:

• Competitive Base Salary and Bonus.
• Medical and Dental Benefits.
• 401K w/ Matching.
• Paid Time Off (PTO) and Sick Leave.
• Free Gym Membership at Corporate Headquarters.
• Company Events.

Please email your resume to jobs@spectramedix.com